FAQs | Forever Glasses
FREE SHIPPING ON $50 & UP
Worldwide shipping 1 888-367-7107 Weekdays, 9:30am -6pm (EST)
USD 
WOOCS 1.0.0 GPL
my account contact us

FAQ

Frames

What is the difference between these types of material?

Acetate: Acetate is the most popular material used for eyeglasses. It is a type of plastic material used specifically to manufacture products such as eyeglasses. Ultem : Ultem is one of the most innovative, durable material which is also flexible on the temples of the frame. It’s a lightweight material and super comfortable. TR90 : TR90 is a flexible plastic, it’s a very lightweight and durable material. Its easy to adjust to the customer’s face shape. Stainless Steel: Stainless Steel is a type of metal which is also a lightweight material. It’s most commonly used for accessories – the material we use at foreverglasses is a high quality stainless steel and doesn’t tarnish or change colors. Rubber Coating: Rubber Coating is a stainless steel material that is coated with a rubber like feel. So it’s actually a hybrid of rubber and metal. This material is very smooth, lightweight and comfortable to wear. Nylon – Our nylon frames are made of a recyclable nylon which is flexible, lightweight but at the same time strong and durable. Nylon is a material which is easy to mold.

Why are Forever Glasses frames so affordable compared to other eyeglass companies?

Forever Glasses always strives to bring our customers the best price possible without compromising on the quality of our frames and by always following the latest trends & styles. We manufacture our own frames to guarantee the absolute best quality (which we personally test before it arrives to our customers). This also allows us to cut down on our cost in order to satisfy our customers with quality, look & price.

Is there a way for me to try it on before I buy?

There sure is! Please refer to our homepage, and choose our unique try-on feature that will allow you to try on any frame that you like…virtually!

What material are the frames made of?

Forever Glasses frames are made of the highest quality materials which include Acetate, Ultem, , TR-90, Stainless Steel, Rubber Coating & Nylon.

Do you offer any of your frames as sunglasses?

Each frame comes to you as an optical frame with clear lenses, but we have an Add-On option to tint the lens at the bottom of the prescription form for each frame. You can choose from four different options: Tint Your Lens, Polarized Lenses, Photochromic Lens, and Transitions.

Do you offer prescription with the glasses?

Yes, all of our eyeglasses are available with prescription. You can either enter your prescription directly on the order form below the frame or fax/email us your prescription at info@foreverglasses.com Please note select sunglasses and eyeglasses we do not offer with prescription.

Payments

What payment method do you accept?

We accept AMEX, Visa, Discover, MasterCard and Pay Pal.

Privacy

Privacy

Forever Glasses  values the privacy of all customers and those who visit this website. Once your personal information has been verified in our system Forever Glasses will maintain your information with confidentiality and protect it from any misuse of third parties. Please refer to our Privacy Policy to learn more.

Delivery & Shipping

How do I track my orders?

Go to the Home Page and click on “Order Tracking” next to the shopping cart sign. Or you can track it through the link in your confirmation email.

Can I track my order once it is shipped?

Yes, you can track your order using the tracking link in the email sent to you once your order is ready to be shipped.

Returns & Exchanges

What are the steps to return an order?

Step 1: include original frame with original packaging (case, wipe, little bag if included) inside your shipping box. Step 2: Take your box to any shipping service and send to : Forever Glasses Return Department PO Box 697 Miami FL, 33180 Please note that you will be responsible for the return shipping cost. Shipping and handling charges are not refundable. Please allow 2-3 weeks from the return shipped date for your account to be credited. For international returns addresses please allow 4-6 weeks from the return shipped date for your account to be credited.

What is your return policy?

At Forever Glasses, we want to make sure that you are completely satisfied with your order. If for any reason you are not happy with your purchase, you can return the frame in its original packaging to receive a full credit to your Forever Glasses account. No refunds are given, only credit which would apply to your next order. Each frame comes with a 12 month warranty and a replacement of the frame is guaranteed as long as we carry the same frame model. If Forever Glasses doesn't carry the model purchased any longer, we will be happy to offer you a frame replacement of your choice for the amount purchased. Any questions concerning replacements or returns should be directed to info@foreverglasses.com along with your order number. We will be sure to get back to you within 24 hours.

If you decide to replace your glasses with a new pair of a higher value, you will be responsible for the difference.
If you decide to replace your glasses with a new pair of a lesser value, the difference will not be refunded.
Shipping and handling costs are none refundable.
The customer is responsible for shipping and handling costs when returning the glasses.
Oakely sunglasses are not included in the return policy – these items cannot be returned or replaced with a different item.

NEED HELP? 1888-367-7107
Monday-Friday [9:30am -6pm]
Google Plus Twitter Facebook Pinterest Instagram Youtube
© 2014-2017 ForeverGlasses.com. All Rights Reserved.
Forever Glasses